FAQ's

How do I register with Shyaway.com?
Follow these simple steps to register/Sign Up:
  • Click LOGIN/ SIGN UP at the top right corner of the page, next to the search bar.
  • Click on REGISTER
  • Enter your details and tick on the check box to receive special offers.
  • Click on SIGN UP

You are now successfully registered with SHYAWAY.com.

Alternatively, you can also use your Facebook account or Google Plus account to sign in.

Do I need to create an Account on Shyaway.com to place an order?

No. It is not mandatory for you to create an account. However it is best if you create one, as we will provide you with special privileges and discounts.

What is the benefit of creating an account on Shyaway.com?
There are various benefits of creating an account on Shyaway.com.
  • 1. You will be eligible for all information like promotions and special offers to registered customers.
  • 2. You will also not need to input the address for the new orders unless there is a change in address.
  • 3. You can also log in review the order history of all the transactions done on that account.
I have forgotten my account’s login password, what do I do?

Please click "Forgot Password" option on the login page & enter your email id. You will receive a mail with a link to help you reset your password.

When adding a product to my shopping bag or wish list, is this product being reserved for me in my account?

No it is not. We assign stock to orders when an order is successfully completed and registered at our website. Within a few minutes of a successful order check out, the order will be registered in our stock management systems. Only then will stock be allocated at your order.

However during your session at our website, we will inform you on the stock availability.

Can you ship outside of India?

Yes, the website sells its products to customers around the world. However note that for Shipping outside India the whole shipping expense will be borne by the customer. Also note that orders outside India need to be placed over phone at +91 8220 444 558 or mailed to contact@shyaway.com

What are the payments options that; I can avail of while placing an order?
You can make your payments through any of the following options.
  • Net banking
  • Credit Card
  • Debit Card
  • Gift Card
  • COD (Cash on Delivery)

Note : COD is available for specific locations only and is not applicable for any foreign orders.

3. How do I know that my credit/ debit card payment is safe?

Shyaway.com is secured with a Secure Sockets Layer (SSL), which is a networking protocol that manages server authentication, client authentication and encrypts the communication between servers and clients.

Since all the information is encrypted the process of payment will be perfectly secure and there is no chance for any information to be stored on any database. We have also used the best third party payment gateways like CCAVENUE and PAYU to give you the best and most secure shopping experience.

How to know if you will deliver in my area?

We reach almost every corner in India, so you can definitely sit back and shop. However for confirmation you can always check by entering your pin code on the product page, below ADD TO CART button.

For foreign customers delivery is based on the courier services in their location.

How long will it take to deliver a product?

Dispatch from our warehouse is usually done on the same or next day. However it may take up to 4-7 business working days for main cities and 5-10 days for all other locations.

How do I get my product incase I’m not in town?

Once the product is dispatched from our warehouse we will not be able to stop it from reaching your location. However you can call us the day or next of placing the order and inform your preferred date in case of late delivery.

Is there a charge for delivery?

There is a minimal fee of Rs.49 for an order below Rs.749. Delivery is free for all orders above Rs.749 across the country. COD is not applicable for foreign orders and the whole shipping expense will be borne by the customer.

How can I place an order?

We have designed an easy flow for the hassle free purchase experience of our customers. However if you need any guidance on placing an order you can always chat with us through the live chat in our website or contact us at +91 8220 444 558

How will I know you have received my online order ?

Shyaway.com will send you an automated email confirming your order has been placed. If in case you have not received this email within one hour of placing your order, please call our customer service department to ensure that your order has been successful.

I got an error when I was placing an order. Was my order placed?

If you are getting an error while placing an order we sincerely apologize for the inconvenience caused to you. However if your order is successfully placed you will always get message and mail confirmation on the order you have placed.

How do I track my order once it is placed?
  • You will receive an order confirmation on Email and SMS on the registered email address and phone Number. You will also receive a call in case of COD orders.
  • As soon as the order is shipped you will receive an order dispatched email and SMS on your registered number with the tracking details.

Alternatively you can also login to your account and view the shipping details.

Can I make changes to my order once it has been placed?

If you are getting an error while placing an order we sincerely apologize for the inconvenience caused to you. However if your order is successfully placed you will always get message and mail confirmation on the order you have placed.

How do I track my order once it is placed?

Yes. In case you feel that you love another product better than the one you have ordered you may always change it by contacting our customer care at +91 8220 444 558 . However note that all these changes can be made only within 6 hours of the order being placed or before the order is dispatched from our warehouse (Which ever is earlier).

Can I cancel my order?

Orders may always be cancelled within 6 hours of placing the order. To cancel your order you may call us at +91 8220 444 558 or send us an email to contact@shyaway.com with your name, order number, order date and your mobile number. Our support team will call you shortly and confirm the cancellation after which your order will be cancelled.

When and how will I get my refund in case of cancellation or product return?

Refunds are credited back as Gift Card / Online Voucher or credited back to your bank account in case you do not wish to opt for a Gift Card. However this process generally takes 4-7 working days after the product has reached our premises.

You will receive also email intimation for the same. In case of Gift Card / Online Voucher, it can be used for any future purchases and it will carry a validity of 6 months.

I want to Place bulk orders or need some specific products, whom do I contact?

You can write into our contact us page for all bulk orders and we will be happy to assist you with the quotes and information based on the emails. We will also be happy to give you special discounts for all bulk orders.

How can I be sure my order meets the promotion requirements?

Promotions on our website are either announced via a newsletter, third party websites or directly on our website. In all cases, we mention the promotion code that you need to apply at the checkout page.

On the same page where you mention the promotion code we will mention clearly all the promotions accepted by our system except the special codes that are available for specific third party websites.

Can I place an order outside India?

Yes. You can anytime place an International order. However note that the order can be done only via call to our customer care at +91 8220 444 558 or through mail at contact@shyaway.com

Will the items I order be listed on the package I receive?

No. We will never list the products that you purchase on the package as we follow discreet packaging so that none are aware on the contents of the package. However we mention the total price value of the products in the box as per the Indian Tax Regulations.

How do I know that the payment for my order has been accepted ?

After you have successfully completed your checkout phase, you will receive an order confirmation email.

If payment authorization is denied, we will cancel your order and inform you via an automated mail or a phone confirmation.

Can you inform me on the status of my order’s delivery ?

Once you have successfully placed your order, you will receive a automatically generated email. This mail includes a Tracking code through which you can track your order and get the expected delivery date of your parcel.

My order has not arrived what should I do?

Very occasionally, packages do get lost in transit. We are asked by our courier partners to wait a total of fifteen working days before we can claim the package as lost. A package may arrive even on the last day of this period, so a late order is not always a lost order.

However if the order does not arrive within that time frame and the error can be traced to Shyaway.com we are happy to replace the order at no charge to you.

Please note that if your package has been delivered to and signed for at the specified delivery address we will not be able to replace your order.

What are the payments options that; I can avail of while placing an order?
You can make your payments through any of the following options.
  • 1. Net banking
  • 2. Credit Card
  • 3. Debit Card
  • 4. Gift Card
  • 5. COD (Cash on Delivery)

Note : COD is available for specific locations only and is not applicable for any foreign orders.

How do I know that my credit/ debit card payment is safe?

Shyaway is secured with a Secure Sockets Layer (SSL), which is a networking protocol that manages server authentication, client authentication and encrypts the communication between servers and clients.

Since all the information is encrypted the process of payment will be perfectly secure and there is no chance for any information to be stored on any database. We have also used the best third party payment gateways like CCAVENUE and PAYU to give you the best and most secure shopping experience.

The amount has been deducted from the account but the order has not been placed. What should I do?

This could be an error that occurs when there is a longer time take for a transaction. However if the order is not successfully placed in our system, the captured amount will automatically be returned to your bank within 7 working days.

What should I do if I face an error when trying to make a payment?

This could be a temporary issue and we are very sorry for the inconvenience caused. Please try to place your order again after some time.

What is Gift Card?

Gift card is something like a voucher with a unique code and it carries a particular value which can be used to make any purchase at our store. This is usually used to gift people so that they can purchase as per their requirement and likes.

How can someone use this Gift Card?

Shyaway.com Gift Card can be redeemed on our site. The person you gift it to should enter the promo code at the time of purchase and the gift card can be used for only a single purchase only.

When will my Gift Card expire?

Gift Card expires in 6 months from the date of purchase.

Products are the colors shown on the website representative of reality?

Yes. All pictures shown on our website are shot at high resolution under light conditions that reflect normal daylight. Hence, colors are rendered in a very realistic manner. However, variations between garment colors and what you see on your screen may be affected by your screen settings.

For perfect color match it may also be cross checked with the product names in case of doubts.

I am unsure of what product will suit me best, how do I select?

Never worry if you are unsure of what product you will need. Our experts are always ready to guide you and they can be contacted through the live chat on our site or alternatively through phone at +91 8220 444 558

I am unsure of my size.

If you are unsure of your size, you can measure yourself using our measurement guide or chat with us using the live chat in our website and get help in purchasing your perfect fit.

How do I measure my Band size?

Using a tape measure, measure your under-bust. Make sure the tape is parallel with the ground, and you've exhaled to get the smallest measurement possible.

Round all fractional measurements to the nearest whole number and enter your measurement in the Bra Calculator (link to be given)

How to measure for cup size?

Stand straight, with your arms at your side and measure at the fullest part of your bust (while wearing a non-padded bra). Make sure the measuring tape is parallel with the ground and not binding. Round all fractional measurements to the nearest whole number and enter your measurement in the Bra Calculator (link to be given)

How to identify the perfect bra fit?

When a bra fits perfectly you will feel like a goddess. The bra is comfortable when there’s no pinching or pain and it supports you weightlessly creating a feminine silhouette. You may even forget that it is there.

  • The under bust band is at the same level all around your body.
  • The straps should sit parallel or in V shape at the back of your body.
  • The cups of a bra, especially when underwire should go right around the contour of the breast sitting flat against your ribs without digging into the breast tissue.
  • The centre front of the bra sits between the breasts and is also called a bra bridge. The bra bridge should lie flat against the body.
Do I really need to wear an underwire?

Underwires were invented to allow a bra to have less coverage, yet be supportive. Because of underwires, we are able to have demi and push-up bras. So, do you need an underwire? No. If you don't like underwires, you don't have to wear one. The lingerie industry manufactures an enormous selection of wire-free or soft cup bras.

What Color Bra Can I Wear Under a Black Top?

If your black top is sheer or a knit, your best bet is to wear a nude color. If your top has a low neckline and movement could reveal the edges of your bra, the best color is black.

Why should I pay more for lingerie that has lesser dress material?

In lingerie, you really do get what you pay for. At first glance, most women think there's not much fabric, so it shouldn't cost very much. Well, the truth is the fabric is not the major cost; labor is.

Making a bra is very labor-intensive. The more expensive bras have craftsmanship, detail and design. Fabric and elastic choices can also drive up the price. For example, all lace is not the same. Expensive lace will have more detail and design, as well as dimension. All elastic is not the same; the more expensive elastic has a longer life. More expensive bras really do last longer. So the next time you go shopping for lingerie, take a minute and look at the sewing done on the trim, how the elastic is sewn on, how the seams are finished for a clear understanding on why you are paying more for a lingerie.

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